AROTR 2019 FAQ's
Last updated: May 20, 2019
We and the City of Jeffersonville safety forces place your security first and foremost. We secure all the perimeter streets around the venue, fence the outdoor site so no unauthorized vehicles can enter it, check every bag and all attendees when they enter, enforce a no weapon and no carry policy, and train our staff how to quickly contact trained safety and emergency response personnel.
The second rule of Abbey Road On The River: Have fun, leave the planning to us. We will solve your problems and answer all of your questions and make you happy when you show-up. We mean it!
Sorry, no refunds. If you cannot make it to the festival this year, we are willing to exchange your ticket in return for a 2020 ticket at the value of 2019 ticket.
NOTE: The Box office has moved to 220 West Market St. Please see map here.
Q. Where Is Everything?
Abbey Road on the River is held at Big Four Station Park, located on Market, between Pearl and Mulberry Streets in Jeffersonville, IN 47130 (Louisville North). Click here to check this place out, it's super cool.
Set your GPS for 210 West Market Street, Jeffersonville, IN 47130.
Jeffersonville is a beautiful backdrop to enjoy and celebrate Beatles music.
The midnight shows, Peter Asher, speakers, and meet & greet are located at The Radisson at 505 Marriott Dr, Clarksville, IN 47129.
q. Where Can I Get Tickets?
We have plenty of options for ticket purchasing:
In Person in advance
Walk-Up tickets available until sold-out at our on-site box office location during the event.
Event box office hours:
Thursday, May 23: 12pm-10pm
Friday thru Sunday, May 24-26: 11am-10pm
Monday, May 27: 11am-8pm
On-site Phone Number: 812-914-1685
Q. How much are tickets?
Walk up tickets available until sold out.
Thursday: $25
Friday/Saturday/Sunday:
Reserved: $80
General Admission: $40
Before 2pm: $25
Monday: $25
Kids Prices:
Ages 9 and under FREE
Ages 10-21: $10
Sorry, no refunds.
Q. WHAT'S INCLUDED WITH each TICKET TYPE?
General Admission tickets include access to:
All outdoor stages all day
Reserved tickets include access to:
All outdoor stages all day
Midnight concerts at The Radisson
Reserved seating areas at Stages A and D
VIP tents and bathrooms
Free shuttle service between Radisson, Sheraton and site
Q. I bought my tickets online and now I Can’t Find My Tickets
If you cannot find your tickets, first check your email for the confirmation sent immediately after booking. If you still are not able to find your ticket in your email inbox, please check your spam/junk/promotions folder, or any alternative email addresses you may have used. Tickets are sent from tickets@universe.com.
To access your tickets online:
Log in to your Universe account using the email address associated with the order. If you do not remember your password, you can reset it.
Select the dropdown to the top right of your screen, and select 'My Tickets'.
All tickets and orders associated with your account will show there. To view your ticket or order information, select the 'view ticket' button beside the ticket or order you'd like to view or use the 'More' drop-down menu for additional options to edit ticket/order information, transfer a ticket, request a refund or cancel a free order, or contact the host.
Note: If you are the buyer of the order, you'll have access to all tickets in the order, order information, and the receipt. If a ticket in an order is associated with your email address but you are not the buyer, you will have access to only the ticket associated with your email address.
If you are not able to locate your tickets, please contact Universe from the email address associated with your order and they will help you locate your ticket.
For other ticket questions, please contact Universe.
Q. Are Strollers Allowed?
Yes, strollers allowed with children.
Q. Can I Leave and Come Back During the Event?
Yes, the daily wristband is the only access you need to get in and out of the festival. With the 5-Day Ultimate Ticket to Ride, you get one wristband for the entire weekend. Wristbands and colors change every day for day Single-Day Reserved, GA, and walk up. Everyone will pass through security each time they re-enter the festival site.
Q. WHAT HAPPENS IF I LOSE MY wristband or ticket?
If you purchased your tickets through our office or website, your order is in our file and we will look you up.
Q. Will There Be a Shuttle Service Between the Radisson, Sheraton, and the Festival Site?
There is one trolley running to and from the Sheraton and buses running to and from the Radisson, between the hours of 11:30am-12am.
One final shuttle will go from the Radisson to the TownePlace and the Sheraton at 2:10am Friday, Saturday and Sunday. We expect that the midnight concerts will be done by 2am.
For more details, pick up a schedule at the box office.
Q. Is the Park Accessible?
While the venues are 100% accessible, it is a large site and can be difficult at times to get everywhere as easily or quickly as you may hope. Please let us know if you have any questions or require assistance. We want to make sure everyone is accommodated.
Q. WHERE CAN I PLACE MY LAWN CHAIR?
Lawn chairs can only be used in designated grassy areas. No chairs on concrete. You must place your chair no more than 12 inches from your neighbor's chair(s).
Q. WHAT HAPPENS IF IT RAINS?
Abbey Road on the River is primarily an outdoor festival and unless the weather is dangerous, the festival will remain open and continue with its normal operation. If any concert is postponed or canceled, due to weather or any other reason, there will NOT be any refunds. In the event of an entire day being canceled, your ticket can be used on the following day.
You will be warned if we are expecting high winds, thunder, lightning, or heavy rain. You will be advised if you should seek immediate shelter or in extreme cases, ordered to evacuate.
Follow our Facebook page or our schedule app for the most up-to-date information.
Q. Where Do I Park and How Much Does it Cost?
A. If you buy your parking passes ahead of time, you will park at the corner of Market St and Wall St. Buy a weekend parking pass for $40.
Daily parking will be available for $10 at Market St and Fort St.
There is also ample street parking around the area. Please note: all streets surrounding the park are closed: Maple, Mulberry, Pearl and Market St.
Q. can I drop someone off?
Please go to the corner of Market and Pearl or Market and Mulberry (see stars on map below). Pearl is closed to the public, so drive down Market from the east or from Riverside.
Q. Is There Security on Site?
A. Yes, there is 24-hour security. Everyone will be scanned by hand held metal detectors each time they enter the festival grounds and event security will be also be stationed at the Radisson ballroom.
Q. Where can i use BEATLE BUCKS?
A. You can use Beatle Bucks for beer & alcohol, official AROTR merchandise, next year’s tickets, Jake’s Abbey Roadhouse food, and most food vendors. Look for a sign designating that they accept Beatle Bucks.
Q. Are There ID Requirements or Age Limits to Enter the Event?
A. No one under age 17 will be admitted without an adult over age 21.
Q. Are Pets Allowed?
A. Service dogs only.
Q. May I Bring Water?
A. Yes, one (1) 20 oz. sealed bottle per ticketed person. You may bring in an empty re-useable water bottle. There are water refill stations available and are designated on the map.
Q. Will There Be a Lost & Found?
A. Yes, there will be a Lost & Found booth at Main Box office on Market Street.
Q. Will There be First Aid on Site?
A. There will be a First Aid Station provided by Clark Memorial Hospital to the side of Stage B. This is marked on the map.
Q. Will There be a Festival Map Available Ahead of Time?
A. Yes, click here. It will also be in the festival program.
Q. IS THERE ANY SHADE?
A. Yes, shade tents are provided around the site. These are designated on the map. Still, it is a good idea to bring sunscreen and wear a hat. If you need to use an umbrella, see the rules below.
Q. CAN I OPEN MY UMBRELLA TO BLOCK THE SUN?
A. Umbrellas are allowed, but not in the Reserved areas. If you need an umbrella for shade, we request that you move behind people so you don’t block their view.
Q. Is My Registration/Ticket Transferable?
A. Yes.
Q. May I Update My Registration Info?
A. Yes.
Q. Do I Have to Bring My Printed Ticket to the Event?
A. No, but we hope you do. It really helps.
Q. What if the Name of the Attendee Doesn't Match the Registration/Ticket Info?
A. Remember rule #1? Don't worry, we will work it out!
Q. What's the Refund Policy?
A. There are no refunds.
Q. Are There Bike Racks available?
A. Yes, there is a bike rack across the street from the box office.
Q. WHERE IS RACHEL'S STRAWBERRY FIELD?
A. On the site by the fountain and pavillion. Check the map.
Q. What Can/Can’t I Bring In?
No coolers, picnic baskets, camelbacks will be allowed.
Outside food will be only allowed for children,( i.e. what they need-fruit, snacks, milk), and adults with dietary restrictions can carry small amounts in a purse or medium sized backpack.
Fans can bring in one (1) bottle of sealed water not to exceed 20 oz. each.
Q. Is smoking allowed?
There is no smoking at Big Four Station Park.
Q. How Can I Buy Alcohol?
Drink tickets and proper ID are required for alcoholic beverages. ID’s will be checked regardless of age for alcoholic beverages. These tickets may be purchased at designated ticket booths. Cash or credit card is accepted at ticket booths. We offer beer, but also offer wine, bourbon and a great variety of spirits for sale at the venue. See our bars for specifics.
Q. Where is guest information?
The guest information and ticket check-in is at the one box office on Market St. This area is open all hours of the festival.
Q. I purchased my ticket months (weeks) (days) ago and still don't have it. Where is it?
All of our ticketing is electronic thru Universe and you should have received the electronic ticket as soon as you made the purchase. If you do not have a confirming email drop us a note and we will fix it up.
Q. I purchased my ticket during Abbey Road on the River 2018 and still have not received it. What do I do?
If you cannot find yours contact us and we will resend it.
Q. What if I lose or cannot print my ticket?
Don't worry! We have a record of every ticket purchase and can easily track your order at the box office when you arrive.
Q. When and how do I receive my wristband?
There are two ways; bring the ticket that you purchased through our website and we will scan it and exchange it for a wristband, or purchase one each day at the box office.
Q. Who are the folding chairs in front of the Lawn stage for?
They are reserved for AROTR patrons who purchased Reserved tickets or Ultimate Tickets to Ride.
Q. Are the wristbands transferable? Example, if I can't stay up for a late night show, can my teen use it?
No, we cannot transfer wristbands or any other credential.
Q. How hot will it get in the day and how cold will it get at night? Will it rain?
While we all hope for the best, watch the forecast, and pack accordingly.
A jacket, sweater, hat, flip-flops, couldn’t hurt.
Bring sunscreen and ear plugs for kids.
Q. Can I bring my guitar, banjo, ukulele, cowbell, timpani, etc. to the late night sing along?
Yes.
Q. Can I hang out with the bands? I like bands
And the Abbey Road on the River Bands like the fans -- bring them cookies and we know they will hang out with you.
Lastly, we love you.
We want you to have a great time, take lots of pictures and make some wonderful memories. We're looking forward to this event and we can't wait to see you there!
For questions you have about Abbey Road on the River not listed above, please email us.